Terms and Conditions for Brimsdown Carpet Cleaners
These Terms and Conditions set out the basis on which Brimsdown Carpet Cleaners provides domestic and commercial carpet cleaning services, upholstery cleaning, stain treatment, and related maintenance services. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. For the purposes of these terms, references to we, us, and our mean the service provider operating under the Brimsdown carpet cleaners trading name, and references to you and your mean the customer, client, tenant, landlord, or authorised representative requesting the services.
These terms are intended to be clear, fair, and practical. They explain how bookings are made, what happens before and during attendance, how payments are handled, when cancellations may apply, how liability is limited, and how waste materials and residues are managed. They should be read together with any written quote, service description, or job-specific note issued before the work starts. If there is any inconsistency between a quotation and these terms, the written quotation will apply only to the extent of that inconsistency and only for the particular job concerned.
We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a change in law or regulation requires an immediate amendment. Any update will not affect a job already accepted unless the change is required for legal compliance or public safety. The customer is responsible for reviewing any terms supplied before confirming an appointment with Brimsdown Carpet Cleaners.
Bookings may be made by telephone, email, online form, messaging service, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where requested, received any deposit or pre-authorisation. We may ask for details such as the property type, floor area, fibre content, level of soiling, access conditions, parking availability, and any special risks or requirements. These details help us provide an accurate quote and allocate appropriate equipment and time.
When you request a service from Brimsdown Carpet Cleaners, you must provide accurate and complete information. If the information supplied is incomplete or incorrect, the quotation may change, the appointment may need to be rescheduled, or additional charges may apply. This includes, without limitation, hidden damage, excessive staining, previous chemical treatment, infestation, mould, pet contamination, or restricted access. We are not responsible for delays or additional costs caused by inaccurate information supplied by the customer.
All appointments are subject to availability and may depend on the suitability of the site, weather conditions where relevant, and safe working requirements. 
We may decline or postpone a booking if the property is unsafe, inaccessible, or not suitable for the requested treatment. If a technician attends and cannot complete the work because the premises are not ready, the customer may still be charged a call-out or minimum attendance fee. The customer should ensure that the relevant rooms are accessible and that fragile or valuable items are removed or protected before attendance.
Any price quoted before attendance is based on the information available at the time. Unless expressly stated as fixed, quotes are estimates only. The final price may vary if the actual condition of the carpets, rugs, upholstery, or other treated surfaces is materially different from the description given at the time of booking. Additional work requested on site, such as extra stain removal, deodorising, or treatment of heavily affected areas, will be chargeable if agreed by the customer or their representative.
Payments are due in accordance with the payment method stated at booking or on the invoice. We may require payment in full on completion, payment in advance, a deposit, or staged payment for larger jobs. Accepted methods may include bank transfer, debit card, credit card, or other methods made available from time to time. Unless otherwise agreed in writing, all charges must be paid immediately upon completion of the service. We do not usually release final invoices, receipts, or completion records until outstanding balances are settled.
If a deposit is taken, it secures the appointment and may be non-refundable in certain cancellation circumstances. Failure to pay on time may result in late payment charges, reasonable debt recovery costs, or referral to a collection process where permitted by law. The customer is responsible for any bank charges, currency conversion costs, or failed payment fees arising from their chosen payment method. Where a business customer is involved, payment terms stated on the invoice will apply in addition to these terms.
Cancellations and rescheduling should be notified as early as possible. If you cancel with sufficient notice, no charge may apply, subject to any booking-specific terms. If you cancel after we have reserved time, allocated staff, or purchased materials, we may retain the deposit or charge a reasonable cancellation fee to reflect our losses. For appointments cancelled at short notice or on arrival, a larger proportion of the job value may be charged.
We understand that circumstances change, and we will try to accommodate a revised date where possible. However, repeated changes, missed appointments, or refusal of access may result in the booking being cancelled and any deposit being forfeited. If we need to cancel or postpone due to illness, vehicle breakdown, severe weather, safety concerns, or another event beyond our reasonable control, we will seek to offer a new date as soon as reasonably practicable. No further liability will arise for cancellation made in these circumstances, except for refunding any sums paid for work not performed.
If the customer is absent at the agreed time and no suitable access has been arranged, we may wait for a reasonable period and then leave. In that event, the job may be treated as a late cancellation or wasted visit. It is the customer’s responsibility to ensure that keys, access codes, parking permissions, concierge arrangements, and any necessary authorisations are in place before the appointment begins.
The customer must ensure that the items or areas to be cleaned are suitable for professional treatment. Different fibres, dyes, finishes, and backings can react differently to cleaning agents, moisture, heat, agitation, and drying methods. While Brimsdown Carpet Cleaners will use reasonable skill and care, we cannot guarantee complete removal of every stain, mark, odour, or trace of contamination. Some stains may be permanent, may reappear after drying, or may worsen if previously treated with unsuitable products.
Our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. However, to the fullest extent permitted, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or damage caused by pre-existing defects, normal wear and tear, hidden faults, or the inherent nature of the material treated.
Where damage occurs and is shown to have been caused by our proven negligence, our responsibility will be limited, at our option, to repair, re-clean, re-treat, or pay the reasonable cost of rectifying the affected area, subject always to any legal limits. The customer must notify us of any issue within a reasonable period after completion and before the item is moved, used extensively, or altered by a third party. Claims made long after the work may be difficult to assess fairly and may not be accepted.
We are not responsible for damage caused by fragile or defective items, loose seams, previously weakened carpet backing, colour loss, shrinking, pile distortion, water marks, pre-existing stains, dye migration, or manufacturer defects. The customer should tell us in advance about any delicate, antique, specialist, or high-value item that may require extra care or alternative treatment. If a customer insists on proceeding against our advice, they do so at their own risk, and we may request written confirmation before continuing.
Access to water, electricity, and reasonable working conditions may be required. The customer must ensure these are available unless otherwise agreed. We may refuse to start or continue work where conditions are unsafe, unhygienic, or likely to damage property or equipment. Where protective measures are required, such as moving furniture, shielding skirting, or isolating sensitive appliances, the customer must cooperate with reasonable instructions. Brimsdown Carpet Cleaners may suspend work if the customer or any occupant behaves in a threatening, abusive, or obstructive manner.
We may use subcontractors, employees, or associated operatives to perform any service. The customer agrees that the service may be delivered by suitably qualified personnel acting on our behalf. Any time estimate is given in good faith but is not guaranteed, as the duration of a job may be affected by the size of the area, contamination level, drying requirements, access limitations, or additional work requested during attendance. Any times quoted for arrival are approximate unless expressly confirmed as a fixed appointment window.
Waste regulations and environmental responsibilities are an important part of our operations. We will handle cleaning residues, wastewater, used materials, packaging, and removed contamination in a lawful and responsible manner. Where waste is produced during the service, we will dispose of it in accordance with applicable UK waste management rules, environmental protection obligations, and safe disposal practices. Customers must not ask us to dispose of items or substances that are illegal, hazardous, or unsuitable for standard waste handling unless this has been agreed in advance and can lawfully be done.
The customer remains responsible for informing us about any hazardous materials, including bodily fluids, chemical contamination, mould, infestations, asbestos risk, sharps, or other dangerous substances. We do not carry out specialist hazardous waste removal unless specifically agreed and legally permitted. If such material is discovered during the job, we may stop work immediately and request that appropriate specialist action is taken. Any additional costs, delays, or disposal requirements arising from undisclosed hazardous waste will be the customer’s responsibility.
Where possible, we aim to minimise water use, chemical use, and unnecessary waste. Cleaning solutions are selected with practicality, material compatibility, and regulatory compliance in mind. The customer should allow adequate ventilation and drying time after treatment. We are not responsible for odours, dampness, or staining caused by poor ventilation, flooding, hidden moisture sources, or subsequent misuse of the treated area. 
Any packaging, protective materials, or disposable items used during the service may be removed by us unless the customer requests otherwise and this is reasonably practicable.
Any complaint or service issue should be raised promptly so that the matter can be reviewed while the circumstances are still clear. We may ask for photographs, a description of the concern, and the opportunity to inspect the affected area. If further treatment is appropriate, we may offer a re-visit or other remedy at our discretion. This does not affect any rights that cannot be excluded by law. However, delay in reporting a concern may reduce the ability to investigate or provide a meaningful remedy.
These terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or in connection with the services, these terms, or any related booking, quotation, or invoice. If the customer is resident elsewhere in the UK, mandatory consumer rights under the relevant law will continue to apply where applicable.
If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect. No waiver of any breach shall be deemed a waiver of any subsequent breach. The customer may not assign their rights or obligations without our written consent. By proceeding with a booking for Brimsdown Carpet Cleaners, you confirm that you have read, understood, and agreed to these Terms and Conditions.
